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What Admissions Offices Can Learn from the Tiger Bread Story

She had a point.

Three-year-old Lilly Robinson was confused. Sainsbury’s, the British supermarket, had a product called tiger bread. But Lily didn’t think the bread resembled a tiger at all. In fact, she thought looked very much like a giraffe.

So Lily wrote a letter to the customer service department at Sainsbury’s.

And she received a reply.

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